Delivery times and refund policy
Delivery delay.
Shipping costs are free, our delivery times are generally 14 to 21 working days from the date of the order, if another delivery method is offered, the delivery time will be specified if it differs from the time. initial.
Orders placed after 3 p.m. on Friday will only be processed the following Monday morning from 8 a.m.
Due to high demand for some of our products, such as made-to-order items, delivery times can sometimes take longer than expected.
We do everything we can to get your products to your doorstep ASAP.
If you do not receive your package within the reasonable timeframe, please contact our customer service at:support @ bohemia-rhapsody.com indicating your order number if you have any questions.
Thank you for your patience !
Refund policy.
Our exchange or refund guarantee is valid for 30 days, after this period, we will no longer be able to offer you a refund or an exchange.
To be eligible for a return, your item must be unused and in the condition it was received, it must also be in its original packaging.
To complete your return, we need a receipt or proof of purchase.
« Do not return your purchase to the manufacturer »
In some situations, only partial refunds may be granted (if applicable)
A refund or exchange may be refused under certain conditions such as an item with obvious signs of use such as underwear, accessories, beauty products, clothing, etc.
Any item that is not in its original conditions is damaged or missing parts for reasons beyond our control.
Any item returned more than 30 days after delivery
Refunds.
Once your return is received and inspected, we will send you an email notifying you that we have received your item. We will also notify you of the acceptance or rejection of your refund.
Once your refund is accepted, it will be issued and a credit will automatically be applied to your original credit card or other payment method.
Late or missing refunds.
If you haven't received a refund, check your bank account first. If you still haven't, contact your bank. There is often a processing time before this is published.
You can contact our customer service at any time by emailing us at: support @ bohemia-rhapsody.com
Promotional items.
Only regular priced items are refundable, "clearance" items cannot be refunded.
Trades.
We only replace defective or damaged items.
If you wish to exchange a product for a new item, please note that an item can only be exchanged once, send us an email at support @ bohemia-rhapsody.com, we will provide you with the customer service address linked to your shipping address.
You will need to pay your shipping costs to return your item and shipping costs are non-refundable.
Depending on where you live, the delivery time for your exchanged product may vary.
Note that an item can only be exchanged once.
If you are sending an item over 50, we recommend that you consider using a tracking service or purchasing shipping insurance..
Contact.
Questions regarding delivery times, exchange and refund conditions should be sent to us at:
Bohemia rhapsody
15807 Biscayne Blvd, suite 101,
North Miami Beach, FL, 33160
USA
support @ bohemia-rhapsody.com
Disputes and competent court.
In the event of a dispute or disagreement between the parties, the only court to be requested is that of Miami Dade County, Florida, USA.
Last updated: October 17, 2020